Support

How can we help you?

We offer a comprehensive support program for our customers and partners.
Our support and services include on site and remote training, telephone, email support and more.


 Hours: 9:00 – 5:00 PST

 Phone: 206.452.5500 Option 2

 Email: support@temperednetworks.com

 Website: support.temperednetworks.com

Documentation

Tempered Networks provides a full range of product and application documentation, available through our support portal. If you are looking for a specific document and cannot find it, please contact support.

Training

Tempered Networks offers customers a comprehensive, on-site training program that is tailored to your specific implementation. To learn more about our training program, please contact your sales manager.

Platform Updates

To be as secure as possible, and take advantage of the newest capabilities, we want to keep you as up to date as possible. With subscription services from Tempered Networks, you always have the latest features and functionality of the IDN platform.

RMA

If your subscription runs on Tempered branded hardware, we will ship a replacement unit to you within 1 business day of your original unit being declared RMA eligible by a Tempered support agent.

Support Plans

Gold


Software Updates

Access to Support Portal

9-5 PST Email Support

9-5 PST Telephone Support

Platinum


Software Updates

Access to Support Portal

9-5 PST Email Support

9-5 PST Telephone Support

Priority Case Response

24/7 Email Support