Support

What can we help you with?


 

We offer a comprehensive support program for our customers and partners. When you purchase Tempered Networks products, you get first class service from a friendly team with deep technical knowledge and access to the Tempered Networks Service Portal. Our support and services include on-site and remote training, telephone and email support, and more.

 

Headset, keyboard and notepad for personalized demo

For support, please contact us at:

 

 

 

Documentation

Documentation

Tempered Networks provides a full range of product and application documentation, available through our support portal. If you are looking for a specific document and cannot find it on the portal, please contact support.

Training

Training

Tempered Networks offers customers a comprehensive, on-site training program that is tailored to your specific implementation. To learn more about Tempered Networks' training program, please contact your sales manager.

 

Platform Updates

Platform Updates

To be as secure as possible, and take advantage of the newest capabilities, we want to keep you as up to date as possible. With subscription services from Tempered Networks, you always have the latest features and functionality of the IDN platform.

RMA

RMA

If your subscription runs on Tempered branded hardware, we will ship a replacement unit to you within 1 business day of your original unit being declared RMA eligible by a Tempered support agent.

 

 

Support Plans


  Gold Platinum
Software Upgrades
Access to Support Portal
9-5 PST Email Support
9-5 PST Telephone Support
Priority Case Response
24/7 Email Support