What can we help you with?


We offer a comprehensive support program for our customers and partners. When you purchase Tempered Networks products, you get first class service from a friendly team with deep technical knowledge and access to the Tempered Networks Service Portal. Our support and services include on-site and remote training, telephone and email support, and more.

For support, please contact us at:



Tempered Networks provides a full range of product and application documentation, available through our support portal. If you are looking for a specific document and cannot find it on the portal, please contact support.


Tempered Networks offers customers a comprehensive, on-site training program that is tailored to their specific implementation. To learn more about Tempered Networks' training program, please contact support.



Platform Updates



To be as secure as possible, and take advantage of the newest capabilities, we want to keep you as up to date as possible. With subscription services from Tempered Networks, you always have the latest features and functionality of the IDN platform.


If your subscription runs on Tempered branded hardware that has been declared RMS eligible by a Tempered Support agent, Tempered ships a replacement unit to you within 1 business day of your original unit being declared RMA eligible.


Support Plans

  Gold Platinum
Software Upgrades
Access to Training
Access to Support Portal
Basic Configuration Assistance
9-5 PST Email Support
9-5 PST Telephone Support
24/7 Telephone Support
Priority Case Response
24/7 Email Support